• WalmartOne FAQ

     


    If you received an email "Your account has been closed, please register again" and are having problems creating a new account, please follow the below instructions:
      

    1. Visit https://us.walmartone.com
    2. Click the "login" link in the top right corner
    3. Click "Register" on the next page (you may skip this if you have already successfully re-registered, go to #7)
    4. Follow the instructions on the next screen to complete the registration process. During this process, when you get to the screen that allows you to check a box for "Remember my computer" DO NOT CHECK THE BOX.
    5. Log in
    6. Go to the “Pay and Financial” section of the site. If you get to the page, you have success.
    7. If you are still having problems after you complete this process or seeing an "infinite spinner" after login, things that are known to help:
    Clear your browsers browsing data, including stored cookies and the cache.
    - Chrome users: Go to the "Settings" menu, then click "History". Select "Clear Browsing Data", then in the drop down select "From the beginning of time". Click "Clear Browsing Data" one more time to finish.
    - Firefox users: Go to the "Tools" menu, then click "Clear Recent History". In the drop down, select "Everything", then "Clear Now" to finish.
    - Internet Explorer users: Go to the "Tools" menu, then click "Delete Browsing History". Make sure that the checkbox next to "Cookies" is checked, then click "Delete" to finish.
    - Mobile Safari (iPhone or iPad) users: Go to the "Settings" app. Scroll down to "Safari" and tap it to view settings. Tap the "Clear Cookies and Data" button, then tap "Clear Cookies and Data" again to finish.


     





    1. If you can't see your schedule, if visiting Online Paystub causes you to have to re-enter your user name and password, or if you can't log in because the login page simply reloads after you click "Login".

    Things that are known to help: 
    A. Clear your browsers browsing data, including stored cookies and the cache. 
    - Chrome users: Go to the "Settings" menu, then click "History". Select "Clear Browsing Data", then in the drop down select "From the beginning of time". Click "Clear Browsing Data" one more time to finish. 
    - Firefox users: Go to the "Tools" menu, then click "Clear Recent History". In the drop down, select "Everything", then "Clear Now" to finish. 
    - Internet Explorer users: Go to the "Tools" menu, then click "Delete Browsing History". Make sure that the checkbox next to "Cookies" is checked, then click "Delete" to finish. 
    - Mobile Safari (iPhone or iPad) users: Go to the "Settings" app. Scroll down to "Safari" and tap it to view settings. Tap the "Clear Cookies and Data" button, then tap "Clear Cookies and Data" again to finish. 

    B. If you are using Internet Explorer 10, look in the address bar for an icon that looks like a torn sheet of paper. Clicking that icon will switch the browser to compatibility mode. This same process applies to IE 10 on tablets, but you may first need to tap the wrench icon and then tap "View on the desktop" to see the icon. 

    C. If you are using any other version of Internet Explorer, it's recommended that you switch to either Google Chrome or Mozilla Firefox. 

    If you have any issues, check the Schedule FAQ and try the steps above, then let us know below. 

    2. The multi-step login process isn't a great user experience: Yes, we know. This one is going to take longer to change since it is security related, but it is on the list. 

    3. If you have forgotten your user name or password, use the links on the login page "Forgot username" and "Forgot password". The support team does not have access to your password – these links are the only way to reset it. 

    4. If you have forgotten your user name or password AND you no longer have access to the email address that you registered with, contact us online using the support form, or call Customer Service at (800) 421-1362.

     

     

    Q: When I register, I see the error: "User not found. Please check the values and retry."

    A: This error occurs when any of the information that you input does not match what's in our system. If you believe that what you're entering is correct, please contact your Personnel Manager or a member of HR to check your information.



    Q: What if I forget my login information?

    A: If you have forgotten your UserID or Password, go to the login page and click the appropriate link, and it will be emailed to you.
    - If your email address is outdated, you must re-register on the site. Call Customer Service at (800) 421-1362.

    Q: Why am I taken to WalmartOne when I try to go to walmartbenefits.com or myWalmart.com?

    A: For your security, you must go through the same secure log-in as WalmartOne. From there you can easily access your benefits tools. MyWalmart is now discontinued and has been replaced by WalmartOne. 

    Q: Do I need to re-register for WalmartOne?

    A: No. If you are not a first-time user, you will use your mywalmart.com user id and password to log on.

     

    Q: What if I'm new to the company, or newly re-hired?

    A: If you are new, or have just been rehired, you will not be able to register an account until after you receive your first paycheck. If you were registered with walmartone.com prior, you will need to register, as your old account will have been closed.



    Q: What if I need to request my user name or reset my password, but my email address has changed?

    A: The best course is to close your current account and re-register with a new user name, password and email address. Call Customer Service at (800) 421-1362.



    Q: My user name only has 6 characters, so I can't log in. What can I do?

    A: There's a bug in the system that allowed you to register with an account with fewer than 7 characters. Unfortunately, you will need to register again with a user name that is at least 7 characters. Call Customer Service at (800) 421-1362.